Changing the Future of Collections
It starts by integrating with the leading accounting software providers. Axela’s software can monitor Accounts Receivable and notify clients when an owner should be escalated to third-party collections, eliminating the need to check owner balances and constantly exchange information.
Engagement is the key to successful collections. The collections process built into Axela’s software emphasizes respectful engagement with property owners using a combination of notifications, phone calls, and various online tools. Collection calls can be uncomfortable and are often avoided, so we provide an online portal where owners can access their accounts and work to resolve the delinquency on their own time. They can also opt-in to receive email and text notifications regarding their accounts.
We want the management team and board of directors to clearly understand what we do and feel they have a say in our actions. Our innovative, proprietary technology doesn’t just help to collect funds; it provides a window into the process.
We understand that property owners fall on hard times; no one wants to be delinquent. Our experience in the collections field has taught us that providing solutions is much more effective than serving ultimatums. We do everything in our power to design solutions that help the owner out of their situation, provide relief, and remove community tension.
Our solutions facilitate the recovery of unpaid assessments. We are constantly adapting new and innovative processes to help clients achieve their goals in a compliant manner.
Technology Custom Built for Condo & HOA Collections
We believe that clients should be able to check on the status of their collection files in real time, so we developed a client portal that provides the insight and transparency they need. Clients can download reports, submit new files, and communicate directly with their collections team. If a file is escalated to legal action, attorneys continue working on our platform, ensuring we stay informed throughout the recovery process.
More than “good enough” is needed when recovering money for management companies, community associations, and others.